Refund & Replacement Policy

Returns & Refunds

We are committed to high standards of product quality and hygiene. Because our cosmetic and haircare products are personal-use items, products sold through our website are non-returnable and non-refundable once sold.

When a Replacement May Be Approved

A replacement may be provided after verification in the following circumstances:

• An incorrect product was delivered.
• The product arrived damaged.
• The product has a manufacturing defect.
• The product leaked or was damaged during transit.

How to Request a Replacement

Please notify us within 48 hours of receiving your order. Include your order number, photographs or videos of the product and outer packaging, and a description of the issue. Once approved, a replacement product will be dispatched at no additional cost.

Cases Not Eligible for Replacement

• The product has been opened, used, or partially consumed.
• Damage resulted from improper handling, storage, or misuse by the customer.
• The request was raised more than 48 hours after delivery.
• The request is based on personal preferences, including fragrance, texture, or expected results.

Verification & Support

La'Pura Professional assesses each claim and may request additional information, photographs, or videos to verify it. For support with a replacement or refund question, please use the the customer-support channel shown with the order. Online ordering is currently unavailable, and support details will be published before checkout is enabled.